Refund Policy

Cancellation Policy

We value our customers and follow a flexible cancellation policy:

- Before dispatch: If you cancel your order before it has been dispatched, we’ll cancel it immediately and process a refund.
- After dispatch: Once your order has been dispatched, cancellations are not possible.
- Damaged or defective items: If you receive a damaged or defective product (Non Plant), please Email our Customer Service team within 3 hours of delivery. Our team will review and confirm the issue before proceeding with a resolution.
- Not as expected: If the product differs from what was shown or does not meet your expectations, please send email to our Customer Service within 3 hours of delivery for review and resolution.

We ensure plants are packed carefully; however, minor transit stress is normal.. Please note:

If an item arrives damaged beyond recovery, contact us within 3 days of delivery with unboxing photos/videos.
If you receive a plant in a dead, severely damaged, or incorrect condition, email us within 24 hours of delivery. Share your Order ID and photos of the plant/planter along with the packaging box at support@tropicalbotanic.com or via WhatsApp: +91 89297 82790.
If confirmed, we will arrange a replacement.
Refunds, if approved, will be processed within 10–15 business days to your original payment method.
Replacements are not possible if plants have been repotted after delivery.
Eligible cases will receive a replacement.

If you receive the wrong product or a damaged product, report it with images within 14 days of delivery. After approval:

- A replacement will be shipped, or
- A refund will be initiated within 7-10 days.

Your satisfaction is our top priority.

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